Here are a few of the most common issues our users run into while trying to access Motion

Unable to Log into Motion

Stuck on the Payment Page

Microsoft / Google Admin Approval

If you've already signed up for Motion you may be logging in using a different email address than the one you signed up with.

Try clearing cache and cookies for usemotion.com - be careful not to delete cache for all websites in case you have important information saved! Click the lock button > Site Settings > Clear Data if you are on Google Chrome. Then log into Motion again using the email that you signed up with. Pro tip: search for emails from Motion to see the email account that we have on file for you.

If you're able to see the screenshot below (there's no active trial or subscription) then click the blue button to sign in with another account.

If you've already signed up, but you're being routed to our payment page, it's likely that you've signed in using the incorrect email. Click on the "change" button to get back to our login page.

If you're unsure what email you used to sign up, send a message to our support team providing your first and last name or the last 4 digits of the card on your account.

If you're having issues connecting your Microsoft 365 calendar, you may need to have your organization admin grant permissions for third-party applications to access your account. Please share these instructions with them:

1. Go app.usemotion.com/addaccount

2. Click "Continue with Microsoft"

3. Check the box for "Consent on behalf of your organization" in the pop-up that appears

4. Click "Accept" and Motion should now be accessible for your organization

If you're having issues connecting your Google calendar, you can have your organization admin grant permissions for third-party applications using the step-by-step instructions here: https://app.usemotion.com/oauth-instructions.