Contacting Support: How to Get in Touch With Motion Support
Summary:
Motion offers three ways to get help: self-serve help center articles, email support, and direct support chat. The more context you provide in support chat, the faster we can help you solve your issue.
Understanding Support vs Help Center
Our help center is designed to ensure you have all the answers to your Motion questions in one place, and with our AI-integrated search engine at your disposal, navigating the help center has never been easier.
With that said, we understand that you may experience more nuanced situations that require human assistance. That’s where our support team comes in!
If, for any reason, your answer isn’t found in our help center, please don’t hesitate to reach out to our team of dedicated support agents who are always happy to assist with our customers’ needs. While support handling times can vary based on volume, our team does its best to provide a resolution to your question within 24-48 hours.
In this article, we will highlight the various ways in which you can get in contact with our dedicated support team.
Getting Support: Step-by-Step Guide
From the Help Center
Hint: You're already here!
Step 1: Locate the Chat Button
Find the small black chat logo at the bottom-right corner of the page.
Step 2: Click the Chat Button
Click the logo to open our Intercom chat support.
Step 3: Answer the Chatbot Prompts
Provide our team with some context on your issue with our chatbot prompts.
Step 4: Chat with Our Support Team
Start a conversation with our friendly support agents via Intercom.
💡 Self-Serve Help Option
Step 1: Use the Command + K Shortcut (On Desktop)
From this page, on your keyboard, press Command (⌘) + K.
Step 2: Type Your Question
Enter your question or keywords in the search bar that appears.
Step 3: Explore Help Articles
Review the search results and open the article that addresses your question.
🖥 From Your Motion Account
Step 1: Locate the Help Button (❓)
In the top-left corner of your Motion account, find the 'Help' button.
Step 2: Click the 'Help' Icon
Click the button to open Intercom chat support.
Step 3: Chat with Our Support Team
Start a conversation with our friendly support agents via Intercom.
⚠️ Tips for Faster Support Resolution
When chatting with support:
Select the category that best matches your issue.
Complete the chat flow for fastest resolution.
Provide specific details about your issue.
Say yes to account access when asked - this helps us help you faster by conducting a thorough review of your account in our system to 'see what you're seeing' and quickly diagnose your issue.
Tell us what you expected to happen vs what's actually happening (Ex: 'My task should be scheduled for Thursday, but instead it keeps scheduling on Friday').
Remember: The more context you provide, the faster we can get you back to being productive. Every detail matters in getting you a quick solution.
Summary:
If you’re looking for immediate answers to your moderate to complex questions, look no further than our help center. If your question requires a deeper dive or more thorough investigation please don’t hesitate to reach out to our dedicated support team.
Use the help center if you have questions regarding specific Motion processes, tooling functions, and operational consistencies. We have great tutorials and guides to teach you the ropes.
Contact Motion's Support Team if you have a specific issue you are experiencing that you weren't able to answer in the help center.
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