Contacting Motion Support: Quick and Easy Steps

If you need assistance or have questions for Motion support, follow these simple steps to get in touch or find self-serve help right here on the Help Center page. Our support team operates 24/7 with a 24-hour first response SLA. For the best experience, please use the chat button as described in this article. However, you can also reach us at [e-mail] for inquiries. Thanks!

When chatting support, make sure to choose the most applicable category that reflects your issue and finish the chat flow.

👋 From the Help Center

You’re currently here!

Step 1: Locate the Chat Button

Look to the bottom right-hand corner for a small black chat logo.

Step 2: Click the Chat Button

Click on the logo to open our Intercom chat support.

Step 3: Chat with Our Support Team

Start a conversation with our friendly support agents in the Intercom chat.

Walkthrough

💡Self-Serve Help Option (Help Center):

To find answers on your own, follow these steps:

Step 1: Use the Command + K Shortcut

Press Command (⌘) + K on your keyboard.

Step 2: Type Your Question

Enter your specific question or keyword in the search bar.

Step 3: Explore Help Articles

Browse the search results and find the article that addresses your question.

Walkthrough

🖥 From Your Motion Account

Step 1: Locate the Help Button (❓)

Look to the top-right part of your account for the ‘Help’ button.

Step 2: Click on the ❓ icon

Click on the button to open our Intercom chat support.

Step 3: Chat with Our Support Team

Start a conversation with our friendly support agents in the Intercom chat.

Walkthrough