Billing FAQs
Payment Methods
We accept debit cards, credit cards, Apple Pay, and Google Pay as forms of payment. To ensure seamless integration, make sure Apple Pay is properly configured on your device and use the Safari browser. For Google Pay, we recommend using the Chrome browser for optimal compatibility and functionality.
Please note that prepaid cards are not supported at this time (e.g. MasterCard Prepaid, Visa Prepaid, American Express Prepaid, CashApp, etc.)
$1 Charge for Free Trial
When you sign up for a free trial, a temporary $1 hold is placed on your card to verify the card information. This transaction is usually uncaptured, meaning it shouldn't be deducted from your card and should fall off within 1-2 business days.
Pro-rated Refund for Converting Subscription
If you have converted your Individual subscription to a Team subscription and are waiting for a pro-rated refund on the Individual subscription, please note that refunds typically take 5-10 business days to complete. If you haven't received the refund after 10 business days, please contact our support team via Intercom chat.
Sales Tax
Sales tax is determined based on your country and state. In some cases, sales tax may be triggered when certain sales thresholds are crossed in your state. This may result in tax charges appearing on recent transactions even if they were not included in the past. Motion does not retain any of the sales tax ourselves.
Changing Payment Card
If you’re on an individual subscription:
On the web app, visit https://app.usemotion.com/account.
If you are on the desktop app, click your avatar/email address at the top right and choose "Change payment method, view invoices.”
If you’re on a team subscription:
Go to “Settings.”
Under “Team” on the left, click on “Billing.”
Click “Change” to update your payment method.
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