How to Cancel Your Motion Subscription

We understand that sometimes things change, and you may need to cancel your Motion subscription. Here's a simple guide to help you through the process:

Canceling Your Subscription

If you have access to your Motion account:

1. Visit your Motion account at app.usemotion.com on a desktop or laptop computer.

2. Click the profile icon/email address at the top, and then click the red “Cancel Plan” button.

3. Enter a cancellation reason, such as “My work won’t let me use Motion,” and click ‘Cancel on Next Page.’ This will take you to a Stripe-hosted subscription page.

4. Finally, click ‘Cancel Plan’ on this page.

If you no longer have access to your Motion account:

1. Go to your account billing page at usemotion.com/account on a desktop/laptop computer.

2. Click “Billing.”

3. Select “Individual subscribers: Change payment method, cancel the subscription, view invoices.” This will take you to a Stripe-hosted subscription page.

4. Click ‘Cancel plan’ on this page.

These, above, instructions are for individual users only.

If you are a Team Admin:

1. Go to Settings ⚙️.

2. Click on "Team."

3. Go to the "Billing" tab.

4. Click "Manage plan."

5. Click "Cancel plan."

6. Enter a cancellation reason to proceed with the request.

Refunds

Please be aware that canceling your subscription does not trigger a refund. If you cancel before the end of your trial period, you will not be charged.

For more information about refunds, please see: Refund FAQs

If you’d like to submit a refund request, email [e-mail]

We're sorry to see you go, and we hope you had a productive experience with Motion. If you have any further questions or need assistance, don't hesitate to reach out to our support team