How to Cancel Your Motion Subscription

We understand that sometimes things change, and you may need to cancel your Motion subscription. Here's a simple guide to help you through the process:

Canceling Your Subscription

If you have access to your Motion account:

1. Visit your Motion account at app.usemotion.com on a desktop or laptop computer.

2. Click the profile icon/email address at the top, and then click the red “Cancel Plan” button.

3. Enter a cancellation reason, such as “My work won’t let me use Motion,” and click “Cancel on Next Page.” This will take you to a Stripe-hosted subscription page.

4. Finally, click “Cancel Plan” on this page.

Walkthrough

If you no longer have access to your Motion account:

1. Go to your account billing page at usemotion.com/account on a desktop/laptop computer.

2. Click on “Billing.”

3. Select “Individual subscribers: Change payment method, cancel the subscription, view invoices.” This will take you to a Stripe-hosted subscription page.

4. Click “Cancel plan” on this page.

These instructions are for individual users only. If you have a team plan, you can follow the steps outlined below.

If you are a Team Admin:

1. Head over to Settings ⚙️.

2. Click on "Team” on the left.

3. Select "Billing.”

4. Click on "Manage plan."

5. Click on "Cancel plan."

6. Enter a cancellation reason to proceed with the request.

Walkthrough

If you're a member of a team and wish to start your own team or switch to an individual account, please contact support for assistance.

Frequently Asked Questions (FAQs) 🤔

Why can’t I click the “Cancel” button?

• If you’re having issues clicking the “Cancel” button, please contact our support team via Intercom chat.

How do I go about reversing the account cancelation?

• If you were on the free trial subscription, click on the "Subscribe to continue using Motion" button in Account Settings to resubscribe.

• If you were on a paid subscription, click on the blue "Reactivate" button to reactivate your subscription.

How can I get a refund?

• Canceling your subscription does not trigger a refund. If you cancel before the end of your trial period, you will not be charged. For more information about our refund policy, please visit our “Refund FAQs” article.