How to Cancel Your Motion Subscription
Last updated
Last updated
We understand that sometimes things change, and you may need to cancel your Motion subscription. Here's a simple guide to help you through the process:
Visit your Motion account at app.usemotion.com on a desktop or laptop computer.
Click the profile icon/email address at the top, and then click the red “Cancel Plan” button.
Enter a cancellation reason, such as “My work won’t let me use Motion,” and click “Cancel on Next Page.” This will take you to a Stripe-hosted subscription page.
Finally, click “Cancel Plan” on this page.
Go to your account billing page at usemotion.com/account on a desktop/laptop computer.
Click on “Billing.”
Select “Individual subscribers: Change payment method, cancel the subscription, view invoices.” This will take you to a Stripe-hosted subscription page.
Click “Cancel plan” on this page.
These instructions are for individual users only. If you have a team plan, you can follow the steps outlined below.
Head over to Settings ⚙️.
Click on "Team” on the left.
Select "Billing.”
Click on "Manage plan."
Click on "Cancel plan."
Enter a cancellation reason to proceed with the request.
If you're a member of a team and wish to start your own team or switch to an individual account, please contact support for assistance.
If you’re having issues clicking the “Cancel” button, please contact our support team via Intercom chat.
If you were on the free trial subscription, click on the "Subscribe to continue using Motion" button in Account Settings to resubscribe.
If you were on a paid subscription, click on the blue "Reactivate" button to reactivate your subscription.
Canceling your subscription does not trigger a refund. If you cancel before the end of your trial period, you will not be charged. For more information about our refund policy, please visit our “Refund FAQs” article.