Refund FAQs

Subscription Details

The trial period for Motion begins when you click "Start 7-day trial" on the checkout screen. For example, if you start your trial on a Monday at noon, it will expire and automatically convert to a paid subscription the following Monday at noon.

To ensure that you are not charged, please cancel your subscription before the trial period ends or before the subscription renews.

Cancelling Your Subscription

To cancel your active 7-day trial or check its end date, click the headshot icon on the top right of the Motion web app. Please refer to the screenshot below for reference.

Contacting Support

If you need further assistance in any of the following situations, please contact our support team via Intercom chat:

  1. You didn't have a chance to set up your account.

  2. You converted your individual subscription to a paid team subscription and haven't received an automatic pro-rated refund on your individual account within 72 hours.

  3. You believe you have been a victim of fraud.

For more information about refunds, please visit our Terms of Service through this link.

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