Five Essential Troubleshooting Tips for Task Scheduling

Motion users occasionally encounter a few hiccups while scheduling tasks. Fear not - we've compiled a handy guide to the most common issues and how to troubleshoot them.

1. Tasks Overlapping with Scheduled Events

If you find tasks being scheduled over your events, the calendar with those events may not be included in "My Calendarsโ€. Motion cross-references all calendars under "My Calendars" before scheduling a task. To check which calendars are included:

  • Press Option/Alt + C for Calendar.

  • Click "Edit" next to My Calendars.

  • Select the calendars you'd like Motion to check before scheduling tasks.

2. Tasks Aren't Scheduling

This issue often arises with users who have all-day events marked as โ€œBusyโ€, preventing task scheduling. Do you have any all-day events on those days? If so, mark them as โ€œFreeโ€:

  • Click the event โ†’ click the pencil to edit โ†’ click โ€œMore Optionsโ€ โ†’ click โ€œBusyโ€ โ†’ select โ€œFreeโ€.

  • If you have a calendar with busy events that you don't want to be marked as Free, you'll need to remove that calendar from "My Calendars" in Motion's Calendar sidebar.

3. Tasks Not Scheduled Beyond One Month

Due to site performance reasons, tasks are auto-scheduled only for the upcoming month. If you don't see them scheduled after one month, don't worry - they'll get scheduled once within the one-month range!

4. The "Could Not Fit" Error

Tasks that could not fit into your schedule have a โ—and are pinned to the top of the calendar to warn you that you may need to reprioritize your tasks.

Like the second point, the "Could not fit" error frequently arises when users have all-day events designated as โ€œBusyโ€. For instance, if you have an all-day event scheduled for Monday, Motion will automatically reschedule your tasks to the next day, possibly leaving some of them unscheduled. To avoid this, ensure that you mark these events as Free.

  • Click the event โ†’ click โ€œBusyโ€ โ†’ select โ€œFreeโ€.

  • Also, the assigned task schedule may be too restrictive. To adjust:

    • Click on the task to open it.

    • Click on the schedule (e.g., Work Hours).

    • Edit/add schedules as needed.

    • Click on โ€œSave Task.โ€

5. Pending Tasks

This situation can occur if Motion loses connection to your Main Calendar, which can happen due to password changes or the activation of two-factor authentication (2FA) in your external calendar account. To resolve this issue, don't hesitate to reach out to Motion Support!

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