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Five Essential Troubleshooting Tips for Task Scheduling

Motion users occasionally encounter a few hiccups while scheduling tasks. Fear not - we've compiled a handy guide to the six most common issues and how to troubleshoot them.

1. Tasks Overlapping with Scheduled Events

Example:

If you find tasks being scheduled over your events, the calendar with those events may not be included in "My Calendars." Motion cross-references all calendars under "My Calendars" before scheduling a task. To check which calendars are included:
  1. 1.
    Press Option/Alt + C for Calendar.
  2. 2.
    Click "Edit" next to My Calendars.
  1. 3.
    Select the calendars you'd like Motion to verify before scheduling tasks.

2. Tasks Aren't Scheduling

This issue often arises with users who have all-day events marked as Busy, preventing task scheduling. Do you have any all-day events on those days? If so, mark them as Free:
  1. 1.
    Click the event → click Busy → select Free and hit Save.
  1. 2.
    If you have a calendar with busy events that you don't want to be marked as Free, you'll need to remove that calendar from "My Calendars" in Motion's Calendar sidebar.

3. Tasks Not Scheduled Beyond One Month

Due to site performance reasons, tasks are auto-scheduled only for the upcoming month. If you don't see them scheduled after 1 month, don't worry - they'll get scheduled once within the one-month range!

4. The "Could Not Fit" Error

Tasks that could not fit into your schedule have a
❗
and are pinned to the top of the calendar to warn you that you may need to reprioritize your tasks. Read more about this error and other task symbols here.
Example tasks on the calendar:
Similar to the second point, this error often appears for users who have all-day events marked as Busy. Make sure to mark these as Free:
  1. 1.
    Click the event → click Busy → select Free.
  1. 2.
    Also, the assigned task schedule may be too restrictive. To adjust:
  • Click the task on the Calendar tab to open it.
  • Click "Work Hours"
  • Edit/add hours as needed.

5. Pending Tasks

This can happen if Motion loses connection to your Main Calendar, often due to password changes or enabling of 2FA. To resolve, please reach out to Motion Support.